At SMATAN Industries B2B online store, we strive to keep the return process and conditions very easy and straightforward. We understand that sometimes things may not work out, which is why we offer a 5-day Return policy.
Time Frame to Place Return Request:
- You have 5 days from the date of delivery to request a return for eligible items.
Return Request Conditions:
- You may request a return if you have received different product(s) than ordered or if there are manufacturing defects.
- For reasons other than those stated above, you may still return the product(s) at your own expense. This means you are responsible for paying the forward and reverse shipping charges.
How to Initiate a Return:
- To request a return, please send us a message on WhatsApp at 9911199549 with images of the defective product(s).
- Once we approve the return request, you must arrange and ship the return product(s) to our address at E-94, Sector-2, Bawana Industrial Area, Delhi-110039. We will refund the reverse shipping charges to you (if your return approved).
- Please note: Do not send the return item(s) without contacting us. If you do, we will not pay return courier/transport charges.
Refund Process:
- Upon receiving the returned product(s), we will inspect them.
- If your return is approved, we will initiate a refund to the original method of payment. Alternatively, we may ask for your bank details to deposit the refund amount.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Additional Information:
- We will also refund the reverse shipping cost if the return is approved.
- Refunds are typically processed within 3 to 5 working days, but the exact timeframe may vary depending on your bank or credit card company.
For any further assistance or inquiries regarding returns and refunds, please contact us at WhatsApp at 9911199549 or email us at [email protected].