Please note: Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SMATAN Industries, #94, Block-E, Sector-1, Bawana, Delhi, India.

At SMATAN Industries (https://b2b.smatan.com), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

Information We Collect:

  • Personal Information: When you place an order or register an account with us, we may collect personal information such as your name, email address, shipping address, billing address and contact details.
  • Payment Information: We facilitate secure payments through India’s trusted payment gateways such as Razorpay, PhonePe, etc. These gateways securely collect and process your payment information directly, and we do not store your card details or other sensitive information on our servers. Your payment details are encrypted and transmitted securely for payment processing, ensuring the highest level of security for your transactions.
  • Usage Information: We may collect information about your interactions with our website, such as your browsing activity, preferences, Wishlist, and device information, etc.

How We Use Your Information:

  • Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping and delivery.
  • Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns.
  • Communication: We may send you transactional emails related to your orders, account notifications, and marketing communications based on your preferences.
  • Analytics: We use usage information to analyze website performance, improve our products and services, and personalize your experience.

Information Sharing:

  • We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or fulfilling orders. Also, your information (such as contact number, billing and shipping address, order details, mode of payment) will be shared with our logistics partner for order delivery.
  • We may disclose your information in response to legal requirements, such as subpoenas or court orders, or to protect our rights, property, or safety.

Data Security:

  • We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices:

  • You can update or correct your personal information by accessing your account settings on our website.
  • You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the emails.

Updates to this Privacy Policy:

  • This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. It is your responsibility to review this Privacy Policy periodically for any changes. We will post the updated policy on our website, and your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us:

  • If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [email protected] or WhatsApp us at 9911199549.

Last updated:

last updated on 2nd march 2024.