SMATAN B2B Online Store Shipping and Cancellation Policy.

Shipping Policy:

  • Order Processing: Your order will be processed within 4 to 5 working days. We understand that you want to receive your order quickly, but we take this time to ensure accurate order fulfillment and to provide you with the correct ordered product(s).
  • Dispatch from: Your orders will be dispatched directly from our Factory/Manufacturing unit address: E94, Sector-2, Bawana Industrial Area, Delhi-110039.
  • Delivery Time: Your order will be delivered within 7-10 working days, depending on various factors such as courier availability and delivery location.
  • Order Tracking: We will share the courier partner name, tracking number, and a direct tracking link with you through WhatsApp and email. This allows you to track your order with just a single click/tap.
  • Delivery Area: We deliver all over India, including remote areas. You can also check the availability of delivery to your pin code on the product page.
  • Courier Partners: We have tied up with multiple courier partners to efficiently deliver your order. We ship through India’s top courier companies like Delhivery, DTDC, Bluedart, XpressBees, Ecom Express, Shadowfax, etc.

Cancellation Policy:

  • Order Cancellation: You can cancel your order at any time before it is dispatched. We strive to make the cancellation process easy and straightforward. To cancel an order, WhatsApp us at 9911199549 or email us at [email protected].
  • Cancellation Request Acceptance (Before Dispatch): We will wait for 24 hours to accept the cancellation request. If you cancel your cancellation request within 24 hours, it will be accepted. If you proceed with order cancellation, it will be canceled, and your advance payment or payment will be refunded (if not yet dispatched).
  • Cancellation Request Acceptance (After Dispatch): If you wish to cancel your order after it has been dispatched, the advance payment is non-refundable. If you placed a prepaid order, forward and reverse courier charges will be deducted from your refund.
  • Refund Process (If Eligible): Please refer to our Refund policy for more information.
  • Communication: We will communicate with you throughout the cancellation process to ensure that you are informed of the status of your cancellation and any applicable refund.